Each Client, Business or inquiry we deal with at AspKom Eixil Consulting Private Limited is a valuable asset to us and we take utmost care to ensure that in terms of advising them with possible solutions, technology competence or support, we make their interation with AspKom Eixil an experience of perfection. There are challenges in attaining this so we take the response time depending on the type of inquiry so as to ensure that every suggestion or response is carefully examined.

• Our Consultants or Customer Care Team recommends products and services suited to your business and is not deliberately just responding to every query with same monotonous scripts, so allow us some time to evaluate before we come up with some suggestions – Which may take few hours to respond the query
• Your choices is again an important attribute to us, so may it be the budget, considerations, market analytics, strength or weaknesses, we expect you to be more clear and transparent so that the analysis goes accurate.
• Analysis, Timelines, Process Flow and Scope are four important aspects of every Business consulting prospect and we ensure that in our priliminary calls or interaction, we have the closest and practical approach to understand and evaluate your requirement(s) but at-times without proper inputs the analysis may be quite diffusing.
• Depending on the type of query we have 3 slots for all Consulting, Sales, Support Requests:
  Urgent and Immediate (within 1-3 hours)
  Response after Analysis and Project Evaluation (within 3-12 hours)
  Explaining Possibility, Scope and Project Analysis (within 12-24 hours)
  Technical Support Requests (within 24-48 hours), unless its related to something which could be resolved immediately

Service Commitment Challenge and Warantee

For any Project undertaken by “AspKom Eixil Consulting Pvt Ltd”, wherein we have proposed the timeline and Deliverables, we ensure all possible ways to get the Deliverable(s) be attained in the same order and within suggested timeline(s), subjected to approvals by clients or inputs required by the team in terms of pre-requisitive(s) and failure to meet the same by our team, we are ready to accept and ensure to keep a clause in our proposals for the delivery delay wherein the additional complimentary number of days service or waiver of payments, whichever is applicable will be introduced so as to safeguard the client’s interests.